Delillo Chevrolet

From my first phone call inquiring about the car Phil was very friendly and helpful. He was very considerate of my needs and how to best accommodate me. Art in finance worked some magic on my difficult financial situation to get me into the car that I wanted. I highly recommend this dealership and their customer service as a model.

So I was originally drawn towards this dealer because of the 10-second trade-in valuation through the "TradePending" tool being used on the dealer website. It gave me an offer of 15,573 for my 2021 Bolt EV, and I even provided conservative inputs of "very poor" for everything (the car is actually in great condition). The tool also stated that "This offer presented by Delillo Chevrolet" with the appropriate legal contingencies in regards to the condition of the car. So I decided to engage with this dealer given the trade-in value. When it came to the actual process of trading in the car, the dealer gave me a drastically different offer of 13k, and eventually negotiated 13.5k for the trade-in, but this is still way lower than what was officially offered by the dealer-endorsed tool. The salesman couldn't do anything to rectify the trade-in value discrepancies. I even replied to these automated emails from the manager, Janet, who did not reply to my email (why send these emails asking customers to email with any questions and then leave customers without a response?). Also a bit deceptive is the itemized quote given to me. While it did include all the charges in there, there was a dealer add-on with a dupont automotive protection package that had the cost listed among other taxes and fees, giving the appearance of a standard fee or tax which I overlooked, while the "added equip" section was blank. In the end, I wanted to trade up to a new car and trade-in, so I decided to proceed with the transaction, but it definitely left a sour taste and left me feeling like there were tricks used to get a person to favor one dealer or deal over another. The paperwork process was the only thing favorable, in that it was quick. But overall not a great experience.

So I generally don't leave reviews but Delillo Chevy really did us solid. I had put in inquires at a lottttt of different dealerships. I was looking to trade in my 2017 LT Suburban for a 2023. I was trying to get the most for my car of course to put towards my new car. Most dealerships offered me the lower end of what KBB quoted me for my car. I had spoke with Art over the phone, and we didn't come to a deal that day...but after we hung up something in my gut told me I wasn't done with them. He was extremely nice, helpful, and honest so i really wanted to work with them. The next day they texted me so I was happy because we really wanted this Suburban and they were really hard to find. Manny called me and said he wanted to get us into the Suburban and asked what he needed to do. I told him I was looking to get more for my car, and so he went up on their offer. We crunched numbers and the payment was still high. I just had my 4th baby so I didn't want an insane payment. So he went up AGAIN on their offer and there was no way I could pass it up! I was shocked!!! We ended up going the following day and purchasing. Manny was so great to work with. Super down to earth and made sure we were comfortable and happy. He helped me setup everything for the new Suburban and even made sure I got the Chevy app so I could get my reward points. I'm 33 and this is my 6th car, and by far the best experience. Thank you Delillo, Art and Manny!!!

Our family has been buying Chevy vehicles from Delillo since the early 90’s. I love how we feel like part of the family, there is no pressure, or hard selling. John “Hollywood” was awesome. He was friendly, and made my sons 1st truck purchase a great experience for him! Thanks again “Hollywood” and the entire DeLillo family